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Directory Services

VoiceWeb's Directory Services offers an automated experience, providing callers with any kind of yellow or white page information.

Using a friendly user interface, the system addresses customer requests for information regarding private telephone numbers, useful info (points of interest) for a specified geographical area (Hospitals, Pharmacies, Taxis, Restaurants, Shops etc.), contact details for companies or freelance professionals per activity area (plumbers, electricians, all kinds of repairs, etc.) and general information.

Offer to your callers a friendly service of consistent quality, ensuring customer satisfaction and exceptional caller experience, while significantly reducing operating costs. Supplement your traditional human-powered call center with an automated service, offering directory information in the same human–like manner, leveraging the power of Speech Recognition.

The application connects directly to the customer's database (usually via web services) so that the information is up-to-date and provided in real time.

Feel free to contact us for additional information.
Access to Statistical Analysis and Report Generation Tools